Your Firm Is Growing—But Your Operations Can't Keep Up
You're working too many hours. Your team feels lost. You have ideas, but no time or team to make them happen.
Does this sound familiar?
You're the Bottleneck
Systems Don't Exist (or just aren't working)
Onboarding Feels Messy
Every decision, every client issue, every system question comes to you. You're working 60+ hours a week and still can't keep up
Onboarding Feels Messy
Systems Don't Exist (or just aren't working)
Onboarding Feels Messy
New clients get inconsistent experiences. New hires take months to get productive. There's no playbook, just knowledge in your head that you reinvent each time
Systems Don't Exist (or just aren't working)
Systems Don't Exist (or just aren't working)
Systems Don't Exist (or just aren't working)
Your CRM is a mess. Processes barely exist and aren't documented. You know what needs fixing, but you have no time or expertise to build it
I'm Katie Toscano, Your Fractional COO & Operations Partner
Our Mission
I help professional services firms build the operational foundation they need to scale without burning out. With 17+ years of experience across corporate operations and entrepreneurship, I've seen both sides: managing complex system implementations in large organizations and building operations from scratch in growing firms.
As COO of Cabot & Main and Founder of K&S Consulting, I partner exclusively with high 6 and 7-figure firms. I understand your world—the client delivery pressures, the struggle to balance client work with building your business, the struggle to manage the day to day operations of a team.
Here's what makes me different:
I don't just design systems and hand you a plan. I stay with you through implementation: managing projects, training your team, and ensuring things actually get done and adopted.
My Education & Background:
Business Finance & Law degree
Masters Degree in Business Administration
10 years managing system implementations and program rollouts in corporate accounting & operations
7+ years as COO building and scaling professional services operations for our clients
The F.L.O.W. Method: how we transform your operations
F- FOCUS
Clarify your business priorities and create a realistic execution plan that your team can actually follow.
L- LEVERAGE
Design systems and workflows that work for your specific firm. We will help you create a system that fits the unique needs of your firm.
O- OPERATIONS
Implement processes and manage projects through completion. We don't stop at strategy, we make it real.
W- WORKFORCE
Train and align your team so they know exactly what to do and when to do it. Systems only work if people actually use them.
The "Guided Implementation" Approach
Here's what makes this different from traditional consulting:
✓ I design the strategy (process design, system selection, planning)
✓ We implement together using the most efficient path—I train your team, oversee specialists, or build it myself when it makes sense
✓ Your team owns it with my ongoing guidance so you're not dependent on me forever
You get systems that work AND a team that knows how to maintain them.
How you can partner with us
Clarity & Planning
Clarity & Planning
Clarity & Planning
For founders who need structure and direction:
- ✓ Quarterly strategic planning sessions
- ✓ Bi-weekly check-in calls
- ✓ Process design and documentation
- ✓ Templates and frameworks
- ✓ Strategic guidance on priorities
Best for: Firms with internal capacity to execute but need expert guidance on what to build and how
Execution Partner
Clarity & Planning
Clarity & Planning
For leaders who want hands-on implementation support:
- ✓ Everything in Clarity & Planning
- ✓ Hands-on system implementation
- ✓ 1 major project per quarter (CRM, onboarding, etc.)
- ✓ Team training and adoption support
- ✓ Workweek availability for on the go support
Best for: Firms that need systems built, not just designed. You want expertise + execution
Full Integration
Clarity & Planning
Full Integration
For teams needing deep embedded support:
- ✓ Everything in Execution Partner
- ✓ 2 concurrent major projects
- ✓ Bi-Weekly tactical meetings
- ✓ Ongoing project management
- ✓ Leadership team accountability
Best for: Firms with complex operational needs and limited internal resources. You need a true embedded COO
THE RESULT? FROM CHAOS TO CONTROL
Before: Where You Are Now
- You're working 60+ hours, still can't keep up
- Constant firefighting and making reactive decisions
- Team members are unsure of priorities and processes
- Inconsistent client experiences
- New hires take 6+ months to get productive
- You have no visibility into workload or capacity
- Systems exist in people's heads, not documentation
- Every growth attempt creates more chaos
After: Where We'll Get You
- You reclaim 10-15+ hours per week
- Firm runs smoothly without micromanagement
- Team knows exactly what to do and when
- Consistent, professional client journeys
- New hires are productive within 4-6 weeks
- You have clear visibility into all work and capacity
- Documented systems anyone can follow
- Infrastructure ready to support sustainable growth
Ready to Stop Being the Operational Bottleneck?
Book a Call
Let's explore whether this partnership is the right fit. Book Your Call Here or Drop Us a Line below.
K&S Consulting
